I got 2 clowns and 2 torn oogies from a "fresh case" that I called last week about. The guy at hot topic must've searched it and took out the reindeer because I could feel which ones (all the others) that were left. I don't blame him though, I would've done the same thing. It's unfortunate the way this played out for that exclusive. It's almost enough to turn me off about buying more of these.
DST, how about to fix this, a bagged 3-4 pack of the GITD Reindeer for 20 or so bucks through your web site?
Also, maybe put the exclusives in the back of the case next time so the random people who find these first don't take away the rare ones.