buttheadsmate Posted July 14, 2015 Share Posted July 14, 2015 I'd just love a chat with that rep Quote Link to comment Share on other sites More sharing options...
Mysterious Stranger Posted July 14, 2015 Share Posted July 14, 2015 Believe me, I made my frustration known (without gettng rude of course). But they couldn't do anything about getting me the 2 Mutagen Donnies I ordered. Quote Link to comment Share on other sites More sharing options...
buttheadsmate Posted July 14, 2015 Share Posted July 14, 2015 I'm genuinely pleased that you vented your wrath frustrations . I wish I bloody could. Quote Link to comment Share on other sites More sharing options...
MisterMiracle Posted July 14, 2015 Share Posted July 14, 2015 Just FYI I did a live chat with a TRU.com rep yesterday afternoon. They are going to refund me for the 2 Mikey/Casey packs I got instead of Mutagen Donnie/Norman and let me keep the 2 Mikey packs. They couldn't send me the right ones because they are out of stock (no surprise) but at least they are refunding me for the wrong packs. Just did a live chat and I was told that they can't replace the Donnie sets because they are "out of stock" and I have to ship my Mikey's back in order to get a refund on those. What a HUGE pain in the ass this turned out to be. Quote Link to comment Share on other sites More sharing options...
youbastards Posted July 14, 2015 Author Share Posted July 14, 2015 Unless something changed, you should be able to return in-store, I have in the past with no problem. Quote Link to comment Share on other sites More sharing options...
MisterMiracle Posted July 14, 2015 Share Posted July 14, 2015 Unless something changed, you should be able to return in-store, I have in the past with no problem. I feel like trying to return 5 figures that don't match your receipt is going to look a little suspicious though. Quote Link to comment Share on other sites More sharing options...
youbastards Posted July 14, 2015 Author Share Posted July 14, 2015 Not really, just show them that the UPC on the online listing matches the Mikey pack, not the advertised pack. That's about as basic of a reason for a return as it gets. Quote Link to comment Share on other sites More sharing options...
toy showdown Posted July 14, 2015 Share Posted July 14, 2015 (edited) If they want to be suspicious, they should go apply to be loss prevention at Kmart. Never feel badly when a company screws up. It's their job to correct errors. Is there a variant on the Casey pack? The two I saw in store has extra gray paint apps on his right side of the masked face. Edited July 14, 2015 by toy showdown Quote Link to comment Share on other sites More sharing options...
Shogi Posted July 14, 2015 Share Posted July 14, 2015 I also had a chat with an agent this morning. I should be getting a refund and I was told I can do what I want with the Mikey set Quote Link to comment Share on other sites More sharing options...
MisterMiracle Posted July 14, 2015 Share Posted July 14, 2015 I also had a chat with an agent this morning. I should be getting a refund and I was told I can do what I want with the Mikey set How come you guys get to keep your sets but I have to mail mine back in order to get a refund? Are they offering that or are you guys demanding it? Quote Link to comment Share on other sites More sharing options...
Mysterious Stranger Posted July 14, 2015 Share Posted July 14, 2015 They told me I could keep the sets and they would give me the refund. I didn't ask for it nor expect it. I'll probably put these in the Toys For Tots barrel at the end of the year. Quote Link to comment Share on other sites More sharing options...
MisterMiracle Posted July 14, 2015 Share Posted July 14, 2015 (edited) They told me I could keep the sets and they would give me the refund. I didn't ask for it nor expect it. I'll probably put these in the Toys For Tots barrel at the end of the year. That's exactly the same idea that I had but then the TRU rep I chatted with was adamant that I had to return these in order to receive a refund. They said they cannot process it without them being returned to the warehouse. I even mentioned that other people were able to keep their sets and still get the refund and I was told that isn't possible. Well you've gotta hand it to TRU.com...they're consistently inconsistent! Edited July 14, 2015 by MisterMiracle Quote Link to comment Share on other sites More sharing options...
Shogi Posted July 14, 2015 Share Posted July 14, 2015 (edited) I didn't even ask to keep it, the rep said: "You can keep, donate or discard the wrong item." The only thing I demanded was to also get my shipping refunded since I wouldn't have even ordered online if not for the Mutagen Donnie I was a bit curt with the rep at the beginning due to the fact that I tried to cancel the order before it shipped and was told (by another rep) it was too late (they hadn't even made a shipping label a week since I had ordered) and that the item numbers were not incorrect as I stated. Edited July 14, 2015 by Shogi Quote Link to comment Share on other sites More sharing options...
nwernle Posted July 15, 2015 Share Posted July 15, 2015 If anyone needs mutagen donny I have one for sale Quote Link to comment Share on other sites More sharing options...
CaptainChunk Posted July 16, 2015 Share Posted July 16, 2015 Add me to the list of people who recieved Mikey instead of Donnie. I am also getting a refund and was told to keep the errant pack. my closest TrU doesn't stock the TMNT minimates so I'm out of luck. Quote Link to comment Share on other sites More sharing options...
Zak Katz Posted July 16, 2015 Share Posted July 16, 2015 I got a Zeck for sale/trade Quote Link to comment Share on other sites More sharing options...
Onyx_6 Posted July 16, 2015 Share Posted July 16, 2015 I can say from my purchases, that the M.O.U.S.E.R.s, Snakeweed, Spyder Bytez, Leatherhead and Dogpound in the Playmates 5 inch line are nye perfect for Minimate scale. I don't have a pic, but Leatherhead can even hold Donnie (or a Kraang bot) by the head. I have been scooping these guys (Playmates) up at Kohl's Department stores when they send out $10 gift cards. Quote Link to comment Share on other sites More sharing options...
Roccothegreat Posted July 16, 2015 Share Posted July 16, 2015 i saw series 2 at TRU yesterday in CT Quote Link to comment Share on other sites More sharing options...
Mysterious Stranger Posted July 16, 2015 Share Posted July 16, 2015 Got my Raph/Anton Zeck 2-pack from TRU.com without any issues. Now I just need to track down a couple of Mutagen Donnies for less than a kidney and I'll be good. BTW preorders for Series 3 have opened up. BBTS has the blind bag case up for preorder with 1 per case "Vision Quest" Splinter (clear blue?) and Ivan Steranko (pre-mutant Rocksteady?) Quote Link to comment Share on other sites More sharing options...
homestar17 Posted July 16, 2015 Share Posted July 16, 2015 Luke? I think that's your cue. Quote Link to comment Share on other sites More sharing options...
Mysterious Stranger Posted July 16, 2015 Share Posted July 16, 2015 When I asked Zach at SDCC about Series 3 Splinter being clear blue or not he wasn't sure. I'm hoping he's clear to match the Mutagen Turtles. Maybe when he recovers from SDCC Zach can find out about that for us. Quote Link to comment Share on other sites More sharing options...
dr baghead Posted July 17, 2015 Share Posted July 17, 2015 When I asked Zach at SDCC about Series 3 Splinter being clear blue or not he wasn't sure.I kind of hope they pull a TRU/Walgreens Electro with that Splinter and make the TRU one per case as well with one being transparent Blue and the other being GitD blue... Quote Link to comment Share on other sites More sharing options...
force2099 Posted July 17, 2015 Share Posted July 17, 2015 http://toynewsi.com/news.php?catid=20&itemid=25030 Does anyone know if these will be available in two packs too? Quote Link to comment Share on other sites More sharing options...
MisterMiracle Posted July 17, 2015 Share Posted July 17, 2015 http://toynewsi.com/news.php?catid=20&itemid=25030 Does anyone know if these will be available in two packs too? I'm assuming everyone except for Ivan Steranko & Vision Quest Splinter will be available later in the TRU 2-packs. It's probably similar to Series 2 where Bradford and Karai where the blind bag chase figures and not available in the 2-packs. Quote Link to comment Share on other sites More sharing options...
hailtotheking Posted July 17, 2015 Share Posted July 17, 2015 I'm guessing the new Shredder from SDCC will be a TRU exclusive. I really like this wave, the turtles are a cool new design and we are getting my three favorite mutants! Now that we will have Bebop/Rocksteady/Slash I hope they include a Shellhead and Leatherhead in the future. Quote Link to comment Share on other sites More sharing options...
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