winkerbean Posted August 21, 2007 Share Posted August 21, 2007 not really a new topic more news but I just got an e-mail back regarding the missing hair piece saying "Please send me your shipping address, and I'll have a hair piece shipped out free of charge." no word on what happened with the hair piece but at least we can get it Quote Link to comment Share on other sites More sharing options...
Dante_X Posted August 21, 2007 Share Posted August 21, 2007 awesome...im going to email them now.. Quote Link to comment Share on other sites More sharing options...
Fujis Posted August 21, 2007 Share Posted August 21, 2007 Thanks for the heads-up winkerbean! I just emailed customer service and I got an email from Chris in less than 5 minutes! Now my Rocky won't need Supe's spit-curl. Quote Link to comment Share on other sites More sharing options...
winkerbean Posted August 21, 2007 Author Share Posted August 21, 2007 what was even nicer is that my lcs has 4 rocky sets on order and was worried about lack of hair piece effecting sales so i asked Chris about it and he's sending an extra 4 for me to pass on to them! Now thats customer service Quote Link to comment Share on other sites More sharing options...
Dante_X Posted August 21, 2007 Share Posted August 21, 2007 wow,he sent me a reply in less than 2 mins Quote Link to comment Share on other sites More sharing options...
MisterPL Posted August 21, 2007 Share Posted August 21, 2007 Now my Rocky won't need Supe's spit-curl. I take it you're assuming you won't get Superman's hairpiece as a replacement? Quote Link to comment Share on other sites More sharing options...
Dante_X Posted August 21, 2007 Share Posted August 21, 2007 oh,god i never thought of that most like;y they wont though Quote Link to comment Share on other sites More sharing options...
Fujis Posted August 21, 2007 Share Posted August 21, 2007 Now my Rocky won't need Supe's spit-curl. I take it you're assuming you won't get Superman's hairpiece as a replacement? Good point PL, I was assuming I'd get a Rocky hairpiece as opposed to a substitute. I don't think that's too outlandish an assumption though considering the Previews exclusive Rocky from the 2-pack has the same hairpiece as the Rocky from the first box set. I imagine they weren't planning on releasing the 2-pack without a hairpiece which means that they should have the mold for it and might be producing extras for the missing box set ones. But I guess we'll see once people start receiving their packages from DST... Quote Link to comment Share on other sites More sharing options...
Dante_X Posted August 21, 2007 Share Posted August 21, 2007 where is dst located,cause they said theyll ship today Quote Link to comment Share on other sites More sharing options...
winkerbean Posted August 21, 2007 Author Share Posted August 21, 2007 on my original e-mail i sent a picture of the rocky minimate with a red circle round his hair piece saying "this bit missing!!!" so it should be the proper piece they send Quote Link to comment Share on other sites More sharing options...
MisterPL Posted August 21, 2007 Share Posted August 21, 2007 where is dst located,cause they said theyll ship today Mary-Land. Quote Link to comment Share on other sites More sharing options...
Shanester Posted August 21, 2007 Share Posted August 21, 2007 where is dst located,cause they said theyll ship today Mary-Land. Which is not far from Sally-sota. Quote Link to comment Share on other sites More sharing options...
cesium salami Posted August 21, 2007 Share Posted August 21, 2007 I sent them an e-mail too. The Rocky mini-mate needs his hair! Right now, he has borrowed Robin's hair. Quote Link to comment Share on other sites More sharing options...
AllStarMatt Posted August 21, 2007 Share Posted August 21, 2007 wow,he sent me a reply in less than 2 mins That's our Chris! Quote Link to comment Share on other sites More sharing options...
Fujis Posted August 21, 2007 Share Posted August 21, 2007 So Matt, can you comment on the Rocky box set and why his hair wasn't included? Quote Link to comment Share on other sites More sharing options...
NINTENDOwii Posted August 21, 2007 Share Posted August 21, 2007 YAY!!Now I can watch the (old ) Rocky movies while having "fun" with my minimates!!! Quote Link to comment Share on other sites More sharing options...
MINI_MYTE Posted August 21, 2007 Share Posted August 21, 2007 Sent an e-mail to DST customer service at lunch time and found a reply in my inbox when I got home. Three Rocky hairpieces will be mailed to me tomorrow for my three sets. Now that's service. Thanks DST! Quote Link to comment Share on other sites More sharing options...
NINTENDOwii Posted August 22, 2007 Share Posted August 22, 2007 Now does all boxing-gear Rockys have the fluke in the torso piece? Quote Link to comment Share on other sites More sharing options...
s.p.d. Posted August 22, 2007 Share Posted August 22, 2007 Hey guys. Following a faulty spidey boxset and now this I really need to see if they will ship to the UK. Could someone supply the email addy. Cheers all. Will (s.p.d.) Quote Link to comment Share on other sites More sharing options...
winkerbean Posted August 22, 2007 Author Share Posted August 22, 2007 Hey guys. Following a faulty spidey boxset and now this I really need to see if they will ship to the UK. Could someone supply the email addy. Cheers all. Will (s.p.d.) customerservice@diamondselecttoys.com i live in the UK and there sending to me Quote Link to comment Share on other sites More sharing options...
drgnrbrn316 Posted August 22, 2007 Share Posted August 22, 2007 So Matt, can you comment on the Rocky box set and why his hair wasn't included? Chuck chimed in over at MMHQ (Chuck reads MMHQ?!) saying that the missing hairpiece was a factory goof up, which is completely understandable to me. After all, Rocky comes wearing the robe, so who would notice the missing hairpiece in quality control/etc. Plus, with Star Trek, Marvel, BttF, BSG, Rocky, and DC all shelling out minimates, I'm surprised this is the first such oversight we've seen. *cues someone popping up and correcting "first oversight" comment* Quote Link to comment Share on other sites More sharing options...
TBT! Posted August 22, 2007 Share Posted August 22, 2007 So Matt, can you comment on the Rocky box set and why his hair wasn't included? Chuck chimed in over at MMHQ (Chuck reads MMHQ?!) saying that the missing hairpiece was a factory goof up, which is completely understandable to me. After all, Rocky comes wearing the robe, so who would notice the missing hairpiece in quality control/etc. Plus, with Star Trek, Marvel, BttF, BSG, Rocky, and DC all shelling out minimates, I'm surprised this is the first such oversight we've seen. *cues someone popping up and correcting "first oversight" comment* That's SuperRare, we know Chuck reads a lot of the fan sites BUT he NEVER posts and leaves that to his minions. I suspect it might have been Matt or one of the other DST guys pretending to be Chuck. T. Quote Link to comment Share on other sites More sharing options...
Fujis Posted August 22, 2007 Share Posted August 22, 2007 *cues someone popping up and correcting "first oversight" comment* Sentry's tampo error? Chuck reads MMHQ?! Doesn't everybody? Quote Link to comment Share on other sites More sharing options...
DSTchuck Posted August 22, 2007 Share Posted August 22, 2007 *cues someone popping up and correcting "first oversight" comment* Sentry's tampo error? Chuck reads MMHQ?! Doesn't everybody? Nope kids it was me, I was reading (wanted to see if you all would notice we actually shipped some new MM for once)while eating lunch at my desk listening to BRUCE getting ready for his new disk (do you kids still call them that?)and figured I'd clear it up quick, quick --- so yea sorry its messed up but send us an email and Mollie will send your missing hair piece out the same day! Wow I think the length of this post and the fact I did two in one week is some sort of record -- I'm going back to my cave now. Quote Link to comment Share on other sites More sharing options...
cesium salami Posted August 29, 2007 Share Posted August 29, 2007 I got my replacement hairpiece for Rocky in today. This looks much better than any of the substitutes I had tried. Thanks DST! Quote Link to comment Share on other sites More sharing options...
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