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Power Rangers Minimates


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Nothing to be sorry about. Like I said, I'm sure it made a lot of sense for a lot of reasons, but the timing, placement, presentation all probably didn't work the way it could have in a more developed line. 

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Timing was what it was, we wanted something for the convention and that made sense as a special box set. Could it have been saved until after Series 2 came out? Maybe. Did it hurt orders of Series 2? Not sure -- it looks like we offered S2 AFTER the con, and while I'm sure orders were not as strong as set 1, we did eventually sell out everywhere. 

Placement, it was at a convention. Nothing really to be done about that. I think it sold well at the show, on the floor, but Diamond also took some for regular retailers. I think that is where sales were less strong. Maybe retailers saw it as a duplicate of what had come before? Or Diamond just over-ordered. Who knows. 

But presentation was great! Set looked great, gave DVD-vibes in person, and I doubt people THINKING it came with a DVD hurt retailer sales, not that that was our intention. 

Really, Luke is the best commenter on the set's success or failure, as an online retailer. Maybe people returned it, I don't know. 

 

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1 hour ago, DSTZach said:

Timing was what it was, we wanted something for the convention and that made sense as a special box set. Could it have been saved until after Series 2 came out? Maybe. Did it hurt orders of Series 2? Not sure -- it looks like we offered S2 AFTER the con, and while I'm sure orders were not as strong as set 1, we did eventually sell out everywhere. 

Placement, it was at a convention. Nothing really to be done about that. I think it sold well at the show, on the floor, but Diamond also took some for regular retailers. I think that is where sales were less strong. Maybe retailers saw it as a duplicate of what had come before? Or Diamond just over-ordered. Who knows. 

But presentation was great! Set looked great, gave DVD-vibes in person, and I doubt people THINKING it came with a DVD hurt retailer sales, not that that was our intention. 

Really, Luke is the best commenter on the set's success or failure, as an online retailer. Maybe people returned it, I don't know. 

 

I had an issue with that set with Diamond first not charging shipping and then cancelling my order without notice or accepting that they made a mistake. They acted as if it was my fault that their system did not charge me shipping. Left me very disinterested in ordering directly from them ever again. A simple, "Hey, there was an issue with your order. We should have charged you shipping but didn't. Can you do it again?" would have worked. Instead, it was something like, "you made a mistake with your order so we are cancelling it."  

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I'm sorry that happened, this is the first I have heard of it. I vaguely remember something about a shipping issue, but that would have been two years ago so I don't remember the details.

I hope you were able to get the set elsewhere. If not, I believe we still have inventory, and I can send you a 20% off coupon code.

If anyone ever has a problem with customer service, I am always here to hear grievances. 

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  • 2 weeks later...

@DSTZach Thank you very much for keeping the community informed for sure. As a fan of the line, I really appreciate how transparent you are. As someone who's been waiting for the PR line for years (bought two packs of the first series), I think it was a no brainer to buy both. I think I was expecting the first two series to come out, then get the movie version, and in the future some more villians/zords (or even if it branches into the other series, like Zeo, In Space etc.). Just know you have a fan in me and I'd buy very series, hopefully I speak for others! 

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