So I just had something interesting happen today. I don't know if I believe it, so maybe Zach or someone else can chime in & say "fact" or "fiction."
I placed 3 orders with TRU.com, like right before it was announced that they were closing. I've only had one show up so far (& it took 9 days via FedEx to go from OH to MN), but it was incorrect -- I spent an hour on hold, but they are fixing the issue no problem. The other 2 orders still show "in progress" & it's been almost 2 weeks since I placed the order. Since my CC was charged -- it's already posted to my bank & cleared -- I contacted customer support thru their "chat" function.
Apparently, my other 2 others are backordered -- even tho all the items still appear on the website as available (I was told I was mistaken, as they can not sell what they do not have) -- and the woman had no way of knowing when the items would be back in stock to ship out. Since they had already taken my money, I started getting a bit upset & asked about how there would be more merchandise when liquidation is just around the corner.
The woman (Michelle) told me that it was only the stores that were closing/liquidating inventory, but the warehouses (fulfillment centers) were staying open so I shouldn't worry about my orders. I called BS to this -- Zach has mentioned that they are getting no more product from DST, and Mattel & MGA are freaking out about how they will be repaid.
So, here's my question.... is what she said true? It makes no sense to me that TRU would close physical stores but keep their warehouses open??