One thing I have learned to accept over the years is that the companies making the stuff we like to collect are in the game to be profitable and they can't always talk about the hows and whys of production/decisions. I think they often want to, both because they are usually fans and because they would feel better by clearing the air on what is usually presumption and/or misunderstanding. This is not always fact, but is generally true. More and more, owners of IP are restricting what producers can do and talk about openly.
I am not taking sides. Its simply that I used to get very aggravated with situations and lack of explanation that I felt I was somewhat owed as a fan. Ask questions and hope for answers, but try to expect little. Its how I get by in this passion. Zach and Chuck have been pretty good to us considering how much they interact with us.
Folks have a right to be upset by things they are passionate about and discussing them here with civility is part of what makes this hobby fun.